Return and Refund Policy
We want you to be completely satisfied with your purchase. If you wish to return an item, please follow the instructions below.
Return conditions
Returns are accepted within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in original condition
- In original packaging with all tags intact
Return procedure
- Contact our customer service at contact@ orvanastudio.com, specifying your order number and the reason for the return.
- We will send you return instructions and the shipping address.
- Ship your item using a trackable service. We are not responsible for packages lost or damaged during transit.
Return costs
Return shipping costs are the customer's responsibility, except in the case of an error on our part. In the event of a defective or incorrect product, please contact us before returning it.
Refunds
Once your return is received and inspected, we will notify you of the acceptance or rejection of the refund.
If approved, the refund will be issued within 7 days to the payment method used for purchase.
Exchanges
If you wish to exchange an item, please contact us at contact@orvanastudio.com. Exchanges are possible within 30 days and subject to product availability.
Damaged or defective items
If you receive a damaged or defective product, please contact us within 30 days with supporting photos. We will offer you a replacement or refund.
Contact
For any questions regarding returns and refunds, contact us at contact@ orvanastudio.com.